Privacy Policy

Last Updated: 13/11/2024

At Zenfet Technologies, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our app, which allows you to access machine performance data, analytics, and 24/7 monitoring via your login credentials.

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our app.

1. Information We Collect

We collect and store the following types of information:

1.1. Personal Information

- Login Credentials: Your username and password, which are used to authenticate and secure your account.

- Account Information: Contact details such as email address, phone number, or other identifiers you provide when you create or manage your account.

1.2. Machine Data

- Machine Performance Data: Information collected from your connected machines, such as operating metrics, performance data, machine health, status, and usage information.

- Analytics: Data collected for analysis, including performance trends, error logs, uptime, downtime, and other relevant metrics.

- Real-time Monitoring Data: Continuous monitoring data that is streamed from your machines to allow for 24/7 monitoring through our app.

1.3. Device and Usage Data

- Device Information: Information about the device you use to access our app, including device type, operating system, and version.

- Log Data: Log data regarding how you interact with the app, including pages viewed, actions taken, and error messages.

2. How We Use Your Information

We use the collected data for the following purposes:

- Account Management: To authenticate your identity and provide access to your account and personalized machine data.

- Monitoring & Analytics: To monitor the performance of your machines, generate analytics, and send you reports on machine health, usage trends, and performance insights.

- Improve Services: To enhance the functionality and performance of the app, optimize user experience, and develop new features.

- Communication: To notify you about updates to your account, our services, or important changes to the app.

- Security & Fraud Prevention: To secure your account, prevent unauthorized access, and protect against fraudulent activity.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for their marketing purposes. However, we may share your data in the following situations:

- Service Providers: We may share your information with trusted third-party vendors, contractors, or service providers who assist us in operating our app, managing machine data, or providing customer support. These parties are obligated to use your information only for these services and are prohibited from using it for other purposes.

- Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes (e.g., subpoenas, court orders).

- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction, but we will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We employ a variety of security measures to ensure the protection of your data, including encryption, secure access protocols, and regular security audits. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data and machine information for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, we will retain some data for a period of time in order to comply with legal obligations, resolve disputes, and enforce our agreements. Data that is no longer required will be deleted securely.

6. Your Rights and Choices

You have the following rights concerning your personal data:

- Access: You can request access to the data we hold about you and request copies of it.

- Correction: You can correct or update any inaccurate or incomplete information associated with your account.

- Deletion: You can request the deletion of your account and associated data, subject to certain limitations.

- Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.

- Opt-out: You can opt out of certain communications, such as marketing emails or notifications.

To exercise these rights, please contact us at [support email/contact information].

7. Children’s Privacy

Our app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the app after any updates signifies your acceptance of the modified policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Zenfet Technologies

enquiry@zenfet.in

+91 82209 17014

31 Marvel parambariyam, Saravanampatti, Coimbatore - 35

This Privacy Policy is intended to provide transparency into how we handle your personal and machine data to ensure you have control and understanding of the information we collect. Thank you for trusting Zenfet Technologies.